Good leadership means loyalty, trust, alliance, attention, sensitivity, compassion, confidence, care & effective communication.
In times of crises, good leadership means – simply: love and support.
In times of crises such as world wide spread epidemic, regular and formal business roles, positions and formal functions are not relevant.
What’s important is being proactive, personalized, preventive, rational, and yet tolerant to stress and anxiety in people.
People get crazy in uncertainty. Some may surprise themselves with new reactions that they didn’t know they have. They may find themselves in FFF survival mode (escape, fight or freeze).
The best thing you can do, is to provide tools for self-help and balance.
Your employees, partners and clients will never forget that you were there for them in extreme situations.
When we get back to normal – people will remember...
Boost the bond of real customer service. Keep loyalty, trust and motivation.